{"id":22104,"date":"2021-03-30T15:18:19","date_gmt":"2021-03-30T19:18:19","guid":{"rendered":"https:\/\/www.hallco.org\/web\/?page_id=22104"},"modified":"2024-08-22T13:03:10","modified_gmt":"2024-08-22T17:03:10","slug":"technology-help-desk","status":"publish","type":"page","link":"https:\/\/www.hallco.org\/web\/technology-help-desk\/","title":{"rendered":"Technology Help Desk"},"content":{"rendered":"<div id='full_slider_1'  class='avia-fullwidth-slider main_color avia-shadow   avia-builder-el-0  el_before_av_heading  avia-builder-el-first   container_wrap sidebar_left'  ><div  class='avia-slideshow av-75ky0i-50ad82f64b3751da26bf681608ba510b avia-slideshow-featured av_slideshow_full avia-fade-slider av-slideshow-ui av-control-default av-slideshow-manual av-loop-once av-loop-manual-endless av-default-height-applied   avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;fade&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 12.820512820513%;'><li  class='avia-slideshow-slide av-75ky0i-50ad82f64b3751da26bf681608ba510b__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-75ky0i-50ad82f64b3751da26bf681608ba510b__0 caption_fullwidth caption_right caption_right_framed caption_framed'><div class=\"container caption_container\"><div class=\"slideshow_caption\"><div class=\"slideshow_inner_caption\"><div class=\"slideshow_align_caption\"><h2 class='avia-caption-title ' >Technology Help Desk<\/h2><\/div><\/div><\/div><\/div><\/div><img decoding=\"async\" fetchpriority=\"high\" class=\"wp-image-6584 avia-img-lazy-loading-not-6584 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" width=\"1170\" height=\"150\" title=\"TechDept_Header\" alt=\"Tech Department\" sizes=\"(max-width: 1170px) 100vw, 1170px\" data-src=\"https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header.jpg\" data-srcset=\"https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header.jpg 1170w, https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header-300x38.jpg 300w, https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header-768x98.jpg 768w, https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header-1030x132.jpg 1030w, https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header-800x103.jpg 800w, https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header-705x90.jpg 705w, https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2018\/01\/TechDept_Header-450x58.jpg 450w\"><div class='av-section-color-overlay' style='opacity: 0.4; background-color: #000000; '><\/div><\/div><\/li><\/ul><\/div><\/div><div id='after_full_slider_1'  class='main_color av_default_container_wrap container_wrap sidebar_left'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-small units'><div class='post-entry post-entry-type-page post-entry-22104'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-10s0848-a7ef7e9bb354874d4939bf9e307c51e4\">\n#top .av-special-heading.av-10s0848-a7ef7e9bb354874d4939bf9e307c51e4{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-10s0848-a7ef7e9bb354874d4939bf9e307c51e4 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-10s0848-a7ef7e9bb354874d4939bf9e307c51e4 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-10s0848-a7ef7e9bb354874d4939bf9e307c51e4 av-special-heading-h3  avia-builder-el-1  el_after_av_slideshow_full  el_before_av_textblock  avia-builder-el-first '><h3 class='av-special-heading-tag '  >Teacher\/Staff Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-kmw4zamd-6b3834de41d691521077a312745ab94d '  ><div class='avia_textblock' ><p><strong>Incident IQ (Work Order Submission)<\/strong><\/p>\n<p>Incident IQ is our online work order entry system used for Technology support requests.<\/p>\n<p>Our system allows any authorized Hall County School employee the ability to enter a work order directly, and be able to electronically track it.<\/p>\n<p>If prompted, please enter your Hall County credentials. (Firstname.Lastname@hallco.org and your password).<\/p>\n<p><a href=\"https:\/\/hallco.incidentiq.com\/login\" target=\"_blank\" rel=\"noopener\">Click Here for IncidentIQ Login<\/a><\/p>\n<p><strong>To reset your password:<\/strong><\/p>\n<p>If you know your password, go to LaunchPoint Login and click <a href=\"https:\/\/adfs.hallco.org\/adfs\/portal\/updatepassword\" target=\"_blank\" rel=\"noopener\">Update Password<\/a><\/p>\n<p>If you do not know your password, submit a work order (TBD link)<\/p>\n<p>New Teachers &#8211; For your initial login credentials see your Principal<\/p>\n<p>Name Changes &#8211; To change your name, login to Applitrack and complete the Employee Personal Information Change Form<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-kmw4zamd-1-1d30dae58e042dfd3d3146cb72f7bd66 '  ><div class='avia_textblock' ><p><strong>Canvas Help Center<\/strong><\/p>\n<p><a href=\"https:\/\/guides.instructure.com\/m\/4152\" target=\"_blank\" rel=\"noopener\">Canvas Instructor Quickstart Guide<\/a><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-pz1qm0-232854e05af2b9321a779a002e686599\">\n#top .av-special-heading.av-pz1qm0-232854e05af2b9321a779a002e686599{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-pz1qm0-232854e05af2b9321a779a002e686599 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-pz1qm0-232854e05af2b9321a779a002e686599 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-pz1qm0-232854e05af2b9321a779a002e686599 av-special-heading-h3  avia-builder-el-4  el_after_av_textblock  el_before_av_textblock '><h3 class='av-special-heading-tag '  >Student Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-kmw672he-27a27463b9385928e3a01f7f121a9840 '  ><div class='avia_textblock' ><p><strong>Canvas Help Center<\/strong><br \/>\n<a href=\"https:\/\/guides.instructure.com\/m\/4212\" target=\"_blank\" rel=\"noopener\">Canvas Student Quickstart Guide<\/a><\/p>\n<p>If you are unable to log into your account please contact your teacher. If your teacher is unable to help you, he\/she will submit a support ticket.<\/p>\n<p>For more information on other HCSD resources please see the <a href=\"https:\/\/www.hallco.org\/web\/student-toolbox\/\" target=\"_blank\" rel=\"noopener\">HCSD Student Toolbox<\/a>.<\/p>\n<p><strong>Chromebook Support<br \/>\n<\/strong><a href=\"https:\/\/docs.google.com\/document\/d\/1lgLyCiX6trWNkwoQNb3GK26QdVUTiEfj\/edit\" target=\"_blank\" rel=\"noopener\">High School Chromebooks \u201cTips &amp; Tricks\u201d Tech Support<\/a><\/p>\n<\/div><\/section>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kppgip8n-85ce0976442df46bf9a4776024df909a\">\n#top .av-special-heading.av-kppgip8n-85ce0976442df46bf9a4776024df909a{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kppgip8n-85ce0976442df46bf9a4776024df909a .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kppgip8n-85ce0976442df46bf9a4776024df909a .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kppgip8n-85ce0976442df46bf9a4776024df909a av-special-heading-h3  avia-builder-el-6  el_after_av_textblock  el_before_av_textblock '><h3 class='av-special-heading-tag '  >Parent Support<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<section  class='av_textblock_section av-kppgm1rg-04952ec4b48b70a05452530816d8378d '  ><div class='avia_textblock' ><p>For information on how to set up a Canvas parent account please see the document linked below:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-27764 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"\" width=\"13\" height=\"13\" data-src=\"https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2023\/01\/Link-Icon.jpg\"> <a href=\"https:\/\/drive.google.com\/file\/d\/1x4Ou0LwSOlXN6rB0qQG0GZmTxDkLhFY6\/view\" target=\"_blank\" rel=\"noopener\">English Support Link<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-27764 lazyload\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" alt=\"\" width=\"13\" height=\"13\" data-src=\"https:\/\/www.hallco.org\/web\/wp-content\/uploads\/2023\/01\/Link-Icon.jpg\">\u00a0<a href=\"https:\/\/drive.google.com\/file\/d\/1x4M6W4iIwQAf9YzgeGWcVSZLP5zTE63Y\/view\" target=\"_blank\" rel=\"noopener\">Spanish Support Link<\/a><\/p>\n<p>If you need assistance logging in to Canvas please contact your child\u2019s teacher.<br \/>\nFor more information on other HCSD resources please see the <a href=\"https:\/\/www.hallco.org\/web\/teacher-toolbox\/\" target=\"_blank\" rel=\"noopener\">HCSD Parent Toolbox<\/a>.<\/p>\n<p><strong>Chromebook Support<br \/>\n<\/strong><a href=\"https:\/\/docs.google.com\/document\/d\/1HfaZMWVWXZEYLj93T8e2aP8llt-Nm9zW\/edit?usp=sharing&amp;ouid=102481578692838740674&amp;rtpof=true&amp;sd=true\" target=\"_blank\" rel=\"noopener\">High School Chromebooks \u201cTips &amp; Tricks\u201d Tech Support (ENG\/SPA)<\/a><strong><br \/>\n<\/strong><\/p>\n<\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-22104","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - 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